What's the difference between OEM, Compatible and Remanufactured Cartridges?
------> OEM Cartridges:
OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer's name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.

------> Compatible Cartridges:
Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for big savings over brand-name cartridges and supplies. The use of Generic replacement cartridges does not void Printer Warranty, which is proven by the following US Congress New Legislation!

------> Remanufactured Cartridges:
Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.

Are your products money-back guaranteed?
Yes, we offer 100% satisfaction guarantee. Any problem with any of our products, we will give you an exchange or a refund.

Will using Compatible/Remanufactured cartridges void the warranty of my printer?
No, the use of Compatible/Remanufactured replacement cartridges does not void your Printers Warranty, which is proven by the following US Congress New Legislation!

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302
“(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2) the Commission finds that such a waiver is in the public interest.” This is your lifesaver for purchasing your inkjet cartridges at wholesale prices. Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

Will my warranty be voided if I refill my cartridges?
No, refilling consists of refilling your inkjet cartridges and no tampering with the actual printer. Therefore refilling your cartridges will not void your warranty.

What is the shipping time to receive my cartridges?
Regular ground shipping is 7-10 business days. 3-day air rush shipping option available for an additional $4.95 per cartridge.

How can I get dried ink out of my print head so I can print again?
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out take the cartridge out of the water and dry it using a soft cloth to "Q-tip." Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is re-established.

My cartridge is printing faded and print head seams to be clogged. What can I do to make it work?
You may try priming the cartridge. Priming the cartridge is a process that allows the print head to open up for the ink to come through. What you do is get a damp paper towel, press and hold on the print head (copper strip facing down) for around 20-30 seconds. This will bring the ink to the surface of the print head, open up and print heads that might be blocked and the flow of the ink will start again. Just put the cartridge back in the printer ready to use.